Terms of service

 

Terms of Service

Welcome to ZENVI. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from our store, you agree to be bound by these Terms.

1. Account Terms

  • You must provide accurate, complete, and current information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account and login details.

  • We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

  • All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.

  • We reserve the right to modify prices at any time without prior notice.

  • Payments must be made through approved payment methods available on our website.

  • In case of payment failure, your order will not be processed.

3. Product Descriptions

  • We strive to ensure that all product descriptions, images, and specifications are accurate.

  • However, we do not guarantee that all information is error-free, complete, or current.

  • Minor variations in colour, design, or packaging may occur.

4. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to cancel or refuse any order due to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspected fraudulent activity

If your order is cancelled after payment, a full refund will be processed.

5. Shipping and Delivery

  • Orders are processed within 6-7 business days.

  • Delivery timelines may vary based on location and logistics partners.

  • We are not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier issues.

  • Customers must provide accurate shipping details; we are not liable for delivery failures due to incorrect information.

6. Returns and Refunds

  • Returns and refunds are subject to our Return Policy.

  • Products must be returned in unused condition with original packaging (unless defective).

  • Refunds, if applicable, will be processed within a reasonable time after inspection.

For assistance, contact us at hello@zenvi.shop

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activities

  • Violating any applicable Indian laws or regulations

  • Transmitting harmful code, viruses, or malware

  • Attempting to gain unauthorized access to our systems

We reserve the right to take legal action against such activities.

8. Limitation of Liability

  • [STORE NAME] shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability, in any case, shall not exceed the amount paid by you for the product in question.

9. Intellectual Property

  • All content on this website, including logos, text, images, and designs, is the property of ZENVI and is protected under applicable laws.

  • Unauthorized use or reproduction is strictly prohibited.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.

12. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: hello@zenvi.shop