Privacy policy

This Privacy Policy describes how we at ZENVI collects, uses, and protects your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

b. Non-Personal Information

  • Browser type and device information

  • IP address

  • Pages visited and time spent on our website

  • Referral sources

c. Order Information

  • Products purchased

  • Transaction details

  • Order history

2. How We Use Your Information

We use the collected information for purposes including:

  • Processing and delivering your orders

  • Communicating order updates and customer support

  • Improving our website, products, and services

  • Sending promotional offers and updates (only if you opt-in)

  • Preventing fraud and ensuring website security

  • Complying with legal obligations under Indian laws

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand user behavior

  • Improve website performance

You can choose to disable cookies through your browser settings, but this may affect certain features of the website.

4. Third-Party Services

We may share your information with trusted third-party service providers, including:

  • Payment gateways (for secure transactions)

  • Shipping and logistics partners

  • Analytics providers (e.g., website traffic analysis)

  • Marketing and advertising platforms

These third parties are obligated to protect your data and use it only for the services they provide.

5. Data Security

We take reasonable and appropriate security measures to protect your personal information, including:

  • Secure servers and encrypted connections (SSL)

  • Restricted access to personal data

  • Regular monitoring for vulnerabilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at hello@zenvi.shop

7. Retention of Information

We retain your personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce agreements

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: hello@zenvi.shop

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