Shipping policy

At ZENVI, we aim to provide a smooth and reliable delivery experience for all our customers.

1. Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders.
Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if applicable)

The available options will be displayed at checkout.

2. Order Processing Time

  • All orders are processed within 4-5 Business days .
  • Orders are processed on business days only (excluding weekends and public holidays).
  • Once your order is processed, it will be handed over to our delivery partners for shipment.

3. Delivery Time-frames

  • Orders are generally delivered within 8–10 business days from the date of purchase.
  • This includes approximately 4–5 business days for order processing and fulfilment, followed by courier transit.
  • Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

4. Shipping Costs

  • Free standard shipping is available on all orders across India.
  • There are no additional shipping charges for standard delivery.

5. Tracking Information

Once your order is shipped, you will receive a confirmation via email/SMS with a tracking link.

You can use this link to track your shipment and view the latest available delivery updates.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Incorrect shipping details provided by the customer

If your order is delayed or you face any delivery issues, please contact us at wear.zenvi@gmail.com, and we will assist you promptly.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect or incomplete address
  • Customer unavailability

Our courier partner may reattempt delivery.

If the shipment is returned to ZENVI due to an unsuccessful delivery, additional shipping charges may apply for re-shipping the order.

8. Contact Us

For any shipping-related queries or concerns, feel free to reach out:

Email: wear.zenvi@gmail.com

Please include your order ID so that we can assist you more efficiently.