Shipping policy

At ZENVI, we aim to provide a smooth and reliable delivery experience for all our customers.

1. Shipping Methods

We partner with trusted courier and logistics providers to ensure safe and timely delivery of your orders.
Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if applicable)

The available options will be displayed at checkout.

2. Order Processing Time

All orders are processed within 4-5 Business days .
Orders are processed on business days only (excluding weekends and public holidays).

Once your order is processed, it will be handed over to our delivery partners for shipment.

3. Delivery Time-frames

Estimated delivery timelines are as follows:

  • Metro Cities: 4-5 BUSINESS DAYS
  • Other Locations: 6-7 BUSINESS DAYS

Please note that delivery times are estimates and may vary depending on your location and external factors.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order value.
  • Standard shipping fee: Rs.50 (incl.GST)
  • Free shipping may be available on orders above a certain value (if applicable).

5. Tracking Information

Once your order is shipped, you will receive a confirmation via email/SMS with a tracking link.

You can use this link to track your order in real-time and stay updated on its delivery status.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Logistics disruptions
  • High order volumes
  • Incorrect shipping details provided by the customer

If your order is delayed or you face any delivery issues, please contact us at [hello@zenvi.shop], and we will assist you promptly.

7. Failed Deliveries

If a delivery attempt fails due to:

  • Incorrect address
  • Customer unavailability

Our courier partner may reattempt delivery. If the order is returned to us, re-shipping charges may apply.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.

  • Delivery timelines: [X–X BUSINESS DAYS]
  • Shipping charges: Calculated at checkout
  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country

9. Contact Us

For any shipping-related queries or concerns, feel free to reach out:

Email: hello@zenvi.shop