Refund policy

Return & Refund Policy

At ZENVI, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return & Exchange Eligibility

To be eligible for a return or exchange:

The item must be unused, unworn, unwashed, and in its original condition.
The product must be returned with its original packaging, tags, and accessories, where applicable.
Proof of purchase (order ID or receipt) is required.
The product must not show any signs of use, damage, washing, alteration, or wear.

We reserve the right to reject returns or exchanges that do not meet these conditions.

2. Return & Exchange Timeframe

You can request a return or exchange within 7 days of receiving your order.

Requests made after this period may not be accepted.

3. Return & Exchange Process

To initiate a return or exchange:

Email us at wear.zenvi@gmail.com with your order ID and details of your request.
Our team will review your request and confirm whether it is eligible.
Once approved, we will provide you with the return instructions.
You will need to ship the product back to us as instructed.
Once we receive and inspect the returned product, we will process the approved exchange or refund.

Please do not ship any product back to us before receiving approval from our team.

4. Exchange Policy

We offer exchanges primarily for:

Size-related issues
Wrong products received
Damaged or defective products

For size-related exchanges, the replacement will be subject to product and size availability.

No return shipping fee will be charged for exchanges under this policy.

If the requested size or product is unavailable, we may offer an alternative solution, such as a refund or store credit.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered:

Contact us within 7 days of delivery.
Share clear photos or videos showing the issue, along with your order ID.
Our team will review the issue and provide the next steps.

If the issue is confirmed to be our error, ZENVI will bear the applicable return shipping cost and provide a replacement or refund, as appropriate.

6. Non-Returnable Products

Products are not eligible for return or exchange if they:

Have been worn, washed, used, altered, or damaged after delivery.
Are returned without the original tags or packaging, where applicable.
Are marked as final sale or non-returnable at the time of purchase.
Show signs of use or damage that are not attributable to a manufacturing or delivery issue.

7. Return Shipping Costs

For size-related or change-of-mind returns, a flat return shipping fee of ₹100 will be charged to the customer and deducted from the refund amount.
This ₹100 return shipping fee applies only to returns and does not apply to exchanges.
For exchanges, no ₹100 return shipping fee will be charged under this policy.
If the return or exchange is due to a wrong, damaged, or defective product, ZENVI will bear the applicable return shipping cost.
Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

8. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

Refunds will be processed within 2–3 business days after the return has been inspected and approved.
For prepaid orders, refunds will generally be made to the original payment method.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, UPI, or store credit, depending on the circumstances and information provided by the customer.

The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

9. Order Cancellations

Orders can be cancelled only before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return or exchange after delivery, subject to the eligibility conditions mentioned above.