Refund policy

At ZENVI, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The product must be returned with original packaging, tags, and accessories
  • Proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Time-frame

You can request a return within 7 DAYS of receiving your order.

Requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Email us at [hello@zenvi.shop] with your order details
  2. Our team will review your request and provide return instructions
  3. Once approved, you will need to ship the product back to us

4. Refund Process

  • After receiving and inspecting the returned item, we will notify you of the status of your refund
  • If approved, the refund will be processed to your original payment method within 2-3 business days.
  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit

5. Exchange Policy

We offer exchanges for:

  • Size issues (if applicable)
  • Defective or damaged products

To request an exchange, contact us at [hello@zenvi.shop] within 7 days of delivery.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 6-7 days of delivery
  • Share clear photos/videos as proof

We will arrange a replacement or full refund at no additional cost.

7. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or non-returnable
  • Used or damaged products (not due to our fault)
  • Personal care items (if opened/used)
  • Gift cards or digital products (if applicable)

8. Return Shipping Costs

  • If the return is due to our error (wrong/defective product), we will bear the return shipping cost
  • For all other returns, shipping charges may be the responsibility of the customer

Shipping fees (if any) are non-refundable unless the return is due to our mistake.

9. Cancellations

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not possible, but you may request a return after delivery

10. Contact Us

For any return or refund-related queries, feel free to reach out:

Email: hello@zenvi.shop

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